FAQs
What types of formal dresses do you offer?
Our online shop offers a wide range of formal dresses, including evening gowns, cocktail dresses, prom dresses, and more. We cater to various styles, sizes, and colors to suit any formal occasion.
How do I know my size?
We provide a comprehensive size guide on our website. Please refer to this guide and measure yourself accurately before placing an order. If you’re unsure, our customer service team is happy to assist.
Can I return or exchange my dress if it doesn’t fit?
Yes, we have a return and exchange policy in place. Please refer to our Returns & Exchanges policy for detailed information.
How long does delivery take?
Delivery times vary depending on your location. Once your order is placed, we will provide an estimated delivery date.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and more. Please refer to our Payment Methods page for more details.
How do I care for my dress?
Each dress comes with specific care instructions. Generally, most formal dresses are recommended to be dry cleaned.
Do you ship internationally?
Yes, we do offer international shipping. Please refer to our Shipping Policy for more details.
What if the dress I want is out of stock?
If a dress is out of stock, you can opt to be notified when it becomes available again. Simply click on the ‘Notify Me’ button on the product page and enter your email address.
Can I cancel or modify my order?
Orders can be cancelled or modified within a certain timeframe after purchase. Please refer to our Cancellation Policy for more information.
Do you offer discounts or promotional codes?
Yes, we often have sales and promotions. Subscribe to our newsletter or follow us on social media to stay updated on our latest offers.
How secure is my personal information?
We take security very seriously. All transactions are secure and encrypted, and we never store your credit card information. Please refer to our Privacy Policy for more details.
What should I do if my dress arrives damaged or defective?
If your dress arrives damaged or defective, please contact our customer service immediately. We will guide you through the process of returning the item for a refund or exchange.
Do you offer plus sizes?
Yes, we believe in inclusivity and offer a range of sizes, including plus sizes. Please refer to our size guide for more details.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
Do you offer gift cards?
Yes, we do offer gift cards. They make a perfect gift for someone special. You can purchase them directly from our website.
What if I need a dress on short notice?
We offer express shipping options for urgent orders. However, we recommend ordering as early as possible to allow time for any necessary alterations.
Do you offer student discounts?
Yes, we offer student discounts. Please verify your student status to avail of this offer.
Do you offer discounts for first-time buyers?
Yes, we offer a discount for first-time buyers. Please subscribe to our newsletter to receive your discount code.
Can I change the delivery address after placing an order?
Changes to the delivery address can be made within a certain timeframe after placing the order. Please contact our customer service immediately if you need to change your delivery address.
Do you offer financing or payment plans?
Yes, we offer financing options and payment plans. Please refer to our Payment Methods page for more details.