Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jjjinsta10@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jjjinsta10@gmail.com and send your item to: Safe Fashion, Al karama, Dubai, 40789 Dubai DU, United Arab Emirates.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Safe Fashion, Al karama, Dubai, 40789 Dubai DU, United Arab Emirates
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
What types of formal dresses do you offer?
Our online shop offers a wide range of formal dresses, including evening gowns, cocktail dresses, prom dresses, and more. We cater to various styles, sizes, and colors to suit any formal occasion.
How do I know my size?
We provide a comprehensive size guide on our website. Please refer to this guide and measure yourself accurately before placing an order. If you’re unsure, our customer service team is happy to assist.
Can I return or exchange my dress if it doesn’t fit?
Yes, we have a return and exchange policy in place. Please refer to our Returns & Exchanges policy for detailed information.
How long does delivery take?
Delivery times vary depending on your location. Once your order is placed, we will provide an estimated delivery date.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and more. Please refer to our Payment Methods page for more details.
How do I care for my dress?
Each dress comes with specific care instructions. Generally, most formal dresses are recommended to be dry cleaned.
Do you ship internationally?
Yes, we do offer international shipping. Please refer to our Shipping Policy for more details.
What if the dress I want is out of stock?
If a dress is out of stock, you can opt to be notified when it becomes available again. Simply click on the ‘Notify Me’ button on the product page and enter your email address.
Can I cancel or modify my order?
Orders can be cancelled or modified within a certain timeframe after purchase. Please refer to our Cancellation Policy for more information.
Do you offer discounts or promotional codes?
Yes, we often have sales and promotions. Subscribe to our newsletter or follow us on social media to stay updated on our latest offers.
How secure is my personal information?
We take security very seriously. All transactions are secure and encrypted, and we never store your credit card information. Please refer to our Privacy Policy for more details.
What should I do if my dress arrives damaged or defective?
If your dress arrives damaged or defective, please contact our customer service immediately. We will guide you through the process of returning the item for a refund or exchange.
Do you offer plus sizes?
Yes, we believe in inclusivity and offer a range of sizes, including plus sizes. Please refer to our size guide for more details.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
Do you offer gift cards?
Yes, we do offer gift cards. They make a perfect gift for someone special. You can purchase them directly from our website.
What if I need a dress on short notice?
We offer express shipping options for urgent orders. However, we recommend ordering as early as possible to allow time for any necessary alterations.
Do you offer student discounts?
Yes, we offer student discounts. Please verify your student status to avail of this offer.
Do you offer discounts for first-time buyers?
Yes, we offer a discount for first-time buyers. Please subscribe to our newsletter to receive your discount code.
Can I change the delivery address after placing an order?
Changes to the delivery address can be made within a certain timeframe after placing the order. Please contact our customer service immediately if you need to change your delivery address.
Do you offer financing or payment plans?
Yes, we offer financing options and payment plans. Please refer to our Payment Methods page for more details.